Terms of service

By accessing or using our website and purchasing products from us, you agree to be bound by the following terms and conditions. Please read them carefully before using our services.

 

General Information

SAKITA is a store offering premium handmade leather accessories, crafted with care and attention to detail. All products sold are made to order, ensuring a high level of craftsmanship.

 

Orders and Payments

  • Order Confirmation: Once you place an order, we will send you an email confirming receipt of your order. This email is not an acceptance of your order. Your order is accepted and processed when we send you a shipping notification after successful payment.
  • Pricing: All prices are displayed in your local currency based on your location, but payments will be processed in Australian dollars (AUD). Prices are subject to change without notice. Additional charges, such as taxes, shipping fees, or import duties, may apply at checkout.
  • Payment: We accept a variety of payment methods, including credit cards, PayPal, Shopify Payments, Klarna, and Afterpay. Payment will be charged at the time of purchase.

 

Shipping

For detailed information about shipping, including costs, delivery times, and policies, please visit our Shipping Policy. We offer free worldwide shipping for a limited time during our launch period. After this, shipping fees will apply, and you will be informed of the applicable charges at checkout.

 

Returns and Exchanges

We want you to love your SAKITA products. If you’re not satisfied, we offer returns and exchanges on faulty or damaged products in accordance with our Refund Policy. Under Australian Consumer Law, you have the right to request a remedy (repair, replacement, or refund) if the products are faulty, not as described, or not fit for their intended purpose.

Please review our full Returns Policy for detailed instructions.

 

Product Descriptions and Accuracy

We make every effort to display the products on our website as accurately as possible. However, the colours and textures of products may vary depending on your device’s screen settings. We cannot guarantee that the colours or details you see will be 100% accurate.

If there are any errors or inaccuracies in product descriptions, pricing, or availability after you place your order, we will notify you and either correct the information or cancel your order if necessary.

 

Limitation of Liability

SAKITA is not responsible for any injury, loss, claim, or damages of any kind that result from the use of our products, except where required by law. We will repair or replace any defective products as stated in our Returns Policy. Our liability is limited to the amount you paid for the product, except as required under Australian Consumer Law.

 

Dispute Resolution Process

If you encounter any issues or disputes with your order, please contact us first at [email address] so we can attempt to resolve the matter directly. If we cannot resolve the issue through direct communication, the dispute will be handled through mediation and arbitration.

  • Mediation: We will try to resolve the issue informally through mediation. If mediation is unsuccessful, we may move to arbitration.
  • Arbitration: The dispute will be handled by an independent arbitrator whose decision will be final. The arbitration will take place in [Your Location, Australia].

If needed, you can also seek assistance from the Australian Competition and Consumer Commission (ACCC).

 

Prohibited Activities

You agree not to engage in any of the following activities when using our website or purchasing products:

  • Fraudulent or illegal activities, including using stolen payment information.
  • Copying, reproducing, or modifying our website content without permission.
  • Interfering with the functionality or security of the website.

 

Modifications

We reserve the right to modify these Terms of Service at any time. If we make any significant changes, we will update this page with the revised version. Continuing to use our website after the changes means you accept the updated terms.

 

Governing Law

These Terms of Service are governed by the laws of Australia. Any disputes will be resolved in the courts of Sydney, Australia.

 

Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us at hello@sakita.co